Returns & Refunds Policy

Last updated: July 09, 2026

We want every piece to feel right in your home. If it doesn't, this page explains how returns work, what can be returned and when your refund will arrive.

Time Limit for Returns

Please request your return within 30 days of receiving your package.

Condition of Returned Items

To be eligible, items must be unused, unworn and unwashed, in their original condition and packaging, with all tags still attached. We may ask for proof of purchase.

Every return must be approved by our support team before you send it. Items sent back without approval may be refused.

What We Cannot Accept

• Personalized or custom-made items
• Gift cards
• Digital products
• Personal care or hygiene products
• Final sale or clearance items (if any)
• Perishable goods

Incorrect or Damaged Deliveries

Tell us within 7 days of receiving your order by emailing support@uggleehomes.com with your order number, a short description and clear photos. We will send a replacement, issue a refund or offer another appropriate solution, at no cost to you. If your package seems lost, contact us and we will work with the carrier to investigate.

Returning an Item, Step by Step

1. Email support@uggleehomes.com with your order number and the items you would like to return.
2. Wait for our approval. Our team replies within 1–2 business days.
3. Receive your instructions and a free prepaid return label by email.
4. Pack the items securely and send them back using the label.
5. We inspect the returned items when they arrive.
6. We issue your refund to the original payment method.

Return shipping is free: once your return is approved, the prepaid label costs you nothing. Please keep your drop-off receipt until your refund arrives.

How Refunds Are Paid

After we receive and inspect your return, we process the refund within 2–5 business days to your original payment method. Your bank, card issuer or PayPal may need extra time before the credit appears.

Original shipping charges are not refundable, unless the law requires it or the return is the result of our error. We do not issue store credit.

Swapping an Item

We don't offer direct exchanges. Return the original item for a refund and place a new order for the item you want.

Coverage

This policy applies to orders delivered within the United States. Uggleehomes sells and ships only within the US.